Communication with Grieving Families
Communication is very crucial in the course of a funeral service in Singapore. During this painful time, it is important to communicate with the family members in the correct manner and attitude. It is normal to see families getting emotional and crying out loud. At the end of the day, it is their loved ones whom they are crying or feeling sad for. Firstly, we need to seek to understand our customers’ needs. We have to gain clarity in their requests and take necessary actions to fulfill them. We, being professionals, have to articulate clearly on the things to expect during the course of a funeral service in Singapore.
When we seek to understand our customers, you will find that the course of the entire funeral is being carried out seamlessly. The most worrying thing for a grieving family is the exorbitant costs of a funeral arrangement and miscommunication. That is the last thing that they want to go through. We often offer our attention and listening ears to the families and act accordingly. In such situations, we genuinely listen and take appropriate actions to solve and rectify underlying problems. To have a fuss-free funeral service arrangements, you can speak to our funeral consultants who are readily available 24/7.
We are more than happy to assist families during this difficult time. Usually a Buddhist Funeral and a Taoist Funeral will have more complex issues. Due to the nature of the many dialects in Singapore, you will realize that family members like to communicate in their own comfortable dialect. However if you do not understand their language, you may often misinterpret simple instructions, which can be detrimental. It is important to hire a trusted funeral director that understands all dialects, and most importantly, understand you. We seek to solve problems and not to create more problems. If you are in doubt, feel free to check out our funeral packages page for more information.